Refund policy

Returns and refunds

We accept return requests within 7 days of delivery for unused items in their original condition, with tags, accessories and original packaging. Please retain your order confirmation or proof of purchase.

How to request a return

Contact L.U.V.E Essentials at luxureversamel@gmail.com or through our contact page, with your order number and the reason for return. Please contact us before sending an item so we can provide the correct return address and instructions. Do not send returns to an address without confirmation.

Return shipping

For a change-of-mind return, the customer arranges and pays return postage. Please use a tracked service and retain proof of postage. For an item that arrives damaged, defective or different from your order, L.U.V.E Essentials covers reasonable return shipping or arranges a suitable resolution after reviewing the issue. Please contact us promptly with photographs of the item and packaging.

Refunds

After the returned item is received and inspected, we will notify you of the approval or reason for rejection. Approved refunds cover the returned item price. Original delivery charges are not refunded for change-of-mind returns; charges related to a damaged, defective or incorrect item will be addressed as part of its resolution. Refunds are made to the original payment method where possible. For Cash on Delivery orders, we will securely arrange an appropriate refund method with you. Your payment provider may take additional time to credit a refund.

Exchanges and cancellations

Contact us if you need a different item or want to cancel an order. We will confirm what is possible based on stock and whether your order has already been dispatched. A dispatched order follows the return process above.

This policy does not limit any rights available to you under applicable consumer law.